Return & Refund Policy
Return Period
Customers have a generous window of 3 days from the date of delivery to initiate a return. Unfortunately, returns cannot be processed if the request is made after this period.
How to Book a Return
To initiate a return, customers can easily log into their account using their registered contact number. This streamlined process ensures that returns are convenient and straightforward.
Refund Timings
Once the returned product arrives at our warehouse, it will undergo a quality check. If the product passes this check, the refund will be processed within 5 to 6 days. The refund amount will be credited to the customer’s wallet on our website, allowing for seamless future transactions.
Refund Method
Refunds will only be credited to the customer’s wallet on our website. Please note that a fee of ₹150 will be deducted from the total amount as return or exchange charges. This charge helps cover the costs associated with processing the return, including shipping and handling.
Exchange Method
Currently, Purpose only delivers within India. We do not offer international shipping at this time. For inquiries about potential international orders, you can reach out to us through our Instagram handle: @purpose.clo.in.
Why is There a Deduction of ₹150?
The deduction of ₹150 from the refund or exchange amount is implemented to cover various costs, including return shipping, packaging, and delivery fees. This ensures that we can continue to provide quality service while maintaining reasonable operational costs. Thank you for understanding!